Meituan Unveils Comprehensive AI Strategy Across Operations and Products

Live Track
03-21

Meituan's AI strategy focuses on three key layers:
1. AI at Work: Integrating AI into employee workflows and business operations to boost productivity. Examples include an in-house large language model called "Long Cat" used for AI coding, smart meetings, document assistance, and AI sales support.
2. AI in Products: Upgrading existing products and launching new AI-native offerings for consumers, merchants, and partners.
3. Building In-house Large Language Models: Continuous investment in developing proprietary AI models with increased capabilities.

Key AI initiatives and results:
- AI tools have significantly improved employee productivity and experience across various functions.
- An AI-powered customer service agent improved efficiency by over 20% and customer satisfaction by 0.5 percentage points.
- AI sales assistants helped gather and update information on 1.2 million merchants during Spring Festival.
- Overall, AI applications reduced BD team workload by 44% and improved accuracy of merchant information.
- 27% of new code at Meituan is now generated by AI coding tools.
- The company is developing AI assistants for restaurant and travel bookings to enhance user experience.
- Meituan plans to launch more advanced AI services later this year to cover all main services.
Disclaimer: This earnings call summary is generated by AI and is for informational purposes only. Due to technical limitations, inaccuracies may exist. It does not constitute investment advice or commitments.

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