Meituan Unveils Comprehensive AI Strategy Across Operations and Products
Live Track
03-21
Meituan's AI strategy focuses on three key layers: 1. AI at Work: Integrating AI into employee workflows and business operations to boost productivity. Examples include an in-house large language model called "Long Cat" used for AI coding, smart meetings, document assistance, and AI sales support. 2. AI in Products: Upgrading existing products and launching new AI-native offerings for consumers, merchants, and partners. 3. Building In-house Large Language Models: Continuous investment in developing proprietary AI models with increased capabilities.
Key AI initiatives and results: - AI tools have significantly improved employee productivity and experience across various functions. - An AI-powered customer service agent improved efficiency by over 20% and customer satisfaction by 0.5 percentage points. - AI sales assistants helped gather and update information on 1.2 million merchants during Spring Festival. - Overall, AI applications reduced BD team workload by 44% and improved accuracy of merchant information. - 27% of new code at Meituan is now generated by AI coding tools. - The company is developing AI assistants for restaurant and travel bookings to enhance user experience. - Meituan plans to launch more advanced AI services later this year to cover all main services. Disclaimer: This earnings call summary is generated by AI and is for informational purposes only. Due to technical limitations, inaccuracies may exist. It does not constitute investment advice or commitments.