Release Date: November 04, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you comment on your visibility regarding regulatory-driven changes and whether you expect further deterioration? Also, is there a risk of bookings being terminated if implementation timelines stretch too long? A: Simon Khalaf, CEO: We have visibility and believe we have bottomed out. The changes are procedural rather than material, and we are over the hump in terms of what needs fixing. We don't expect customers to lose patience as both parties are committed to the partnership. Mike Milotich, CFO: The regulatory scrutiny increased significantly, causing delays, but we have good visibility now and are implementing solutions to address these challenges.
Q: You mentioned new programs that launched are not performing as expected. Can you provide more color on this and whether the trajectory can change? A: Michael Milotich, CFO: We view new program launches as a portfolio, and some customers may need to refine their value proposition. The smaller sample size due to delays lacks diversification, but we are working with customers to improve performance.
Q: What gives you confidence that existing customers won't be impacted by regulatory changes, and how are you managing new customer onboarding? A: Simon Khalaf, CEO: We've reviewed all programs and are confident in their compliance. We've advised customers to reduce changes to avoid delays and are consulting with them to get it right the first time. Michael Milotich, CFO: More than half of our bookings are with existing customers who understand the broader industry changes.
Q: Are there any changes required on the Marqeta platform due to increased scrutiny? A: Simon Khalaf, CEO: There are no significant changes needed that we weren't already working on. We are enhancing automation and reporting for better visibility, but conceptually, requirements remain the same.
Q: How is the new sales environment given the current challenges, and are you shifting resources to manage the backlog? A: Simon Khalaf, CEO: We have moved resources to help with delivery and are prioritizing pipeline management. Despite the challenges, our pipeline continues to grow, particularly from embedded finance customers.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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