Release Date: November 06, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: With the recent catastrophe losses in Global Housing, how are you approaching pricing for 2025, and what is the outlook for your reinsurance program? A: Keith Demmings, President and CEO, stated that they feel confident about their reinsurance program, having not touched the reinsurance tower this year, which should favorably impact reinsurance costs. Pricing for 2025 is expected to remain stable, considering losses, expenses, and reinsurance costs. Keith Meier, CFO, added that they are evaluating their reinsurance structure and expect positive impacts on rates due to not hitting the reinsurance tower this year.
Q: Can you provide a preview of what to expect in Global Lifestyle for 2025, considering new programs? A: Keith Meier, CFO, highlighted that they expect accelerated growth in Global Lifestyle, particularly in Connected Living, due to investments made in 2024. These investments will not continue into 2025, allowing revenue and EBITDA to flow from client launches and efficiencies. They also anticipate growth in Global Auto from rate increases and stabilizing inflation levels.
Q: How is the voluntary business performing, and what trends are you seeing? A: Keith Demmings, President and CEO, noted strong momentum in the voluntary business, with placement rates increasing due to growth in the underlying business and challenges in finding traditional voluntary coverage. The hard market is a significant driver of this growth.
Q: Regarding the GAP product, when do you expect the higher-than-expected losses to stabilize? A: Keith Meier, CFO, explained that the impact from GAP is shorter-term compared to vehicle service contracts. They have reduced risk participation significantly, and by 2025, they expect improvements in auto results due to actions taken to mitigate risk.
Q: Can you clarify the investment spend in Connected Living and its impact on future growth? A: Keith Demmings, President and CEO, clarified that the $21 million investment in 2024 was primarily for new client launches and automation in their device care center. These investments will not recur, allowing for revenue and EBITDA benefits. They anticipate additional investments in 2025 for new programs, which is seen as positive for growth.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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