Norwood Systems Ltd (ASX:NOR) has launched CogVoice OpenSpan – known simply as “OpenSpan” – an AI voice platform built on Microsoft Azure that lets Communication Service Providers (CSPs) modernise and monetise their voice services with AI-powered features.

The product builds on a strong relationship with Microsoft, which saw Norwood launch a Strategic Microsoft Azure OpenAI Service Integration Initiative early in the year. That launch used Azure OpenAI Service and Azure AI Speech to develop next-generation agentic voice applications for CSPs.

The OpenSpan platform has been developed from this integration, ensuring seamless interoperability and scalability for advanced voice services on Azure.

Much of the value of OpenSpan comes from its meeting of a core need within CSP networks, whose infrastructures often lack the flexibility to support emerging AI-powered applications.

Alongside this, emerging AI-powered voice services do not often have the native integration required to function seamlessly at scale within any CSP core environments.

Here, Azure’s global scale, high-performance AI services and secure cloud infrastructure provide a launching pad – in addition to Norwood’s expertise in real-time, scalable, cloud-based media handling, and manipulation – to join CSPs’ existing networks to advanced, in-line AI-powered voice applications.

CEO and founder of Norwood Paul Ostergaard said today’s launch represented an important development for this technology.

“OpenSpan is a gamechanger for CSPs striving to stay ahead in the rapidly evolving AIlandscape,” he said.

“Built on Microsoft Azure, OpenSpan offers a robust and scalable platform that notonly bridges the gap between traditional telecom infrastructure and next-generation AIservices but also empowers CSPs to unlock new revenue streams and deliver exceptionalcustomer experiences.”

Norwood has been trading at 2.9 cents.

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