Release Date: February 25, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Could you discuss the factors affecting margins this year, particularly regarding food costs and team member investments? A: Tricia Tolivar, CFO, explained that the introduction of steak in June 2024 will impact food costs in the first half of 2025. Outside of steak, food inflation is in the low single digits. A 1.7% menu price increase is expected to offset some costs. Labor investments will continue, but no outsized investments are planned. The company will ensure competitiveness in wages to remain an employer of choice.
Q: Can you elaborate on the focus on speed without compromising service, and what traffic opportunity does this represent? A: Brett Schulman, CEO, noted that high-volume restaurants often have long lines, which can deter customers. The new labor deployment model has improved speed and service scores. While the exact traffic opportunity isn't quantified, the company is focused on optimizing speed without sacrificing customer experience.
Q: Could you provide insights into the loyalty program's impact on customer frequency and engagement? A: Brett Schulman highlighted a 230 basis point increase in revenue through the loyalty program since its launch. Over half of reward redemptions come from entry-level options, engaging lower-frequency users. The program has successfully driven trial and engagement, exemplified by the high redemption rate for new menu items like Garlic Ranch Pita Chips.
Q: What are the expectations for new unit economics, and how do they compare to previous classes? A: Tricia Tolivar stated that the 2024 class is performing well, with average unit volumes expected to increase to $2.3 million in year one and $2.5 million in year two. The company is confident in its ability to deliver strong performance and sees opportunities for expansion in new markets like South Florida and Detroit.
Q: How is CAVA approaching menu innovation and leveraging digital marketing for new offerings? A: Brett Schulman mentioned plans for at least one major menu innovation annually, such as a new protein, along with seasonal offerings. The company uses digital marketing and collaborations, like with Olympic sprinter Gabby Thomas, to enhance messaging and drive engagement with new menu items.
Q: What are the priorities for the catering sales channel, and is there potential for expansion in 2026? A: Tricia Tolivar indicated that while demand for catering is strong, the company is focused on refining packaging and technology. A major metro market test is planned for 2025 to assess production support and prepare for a potential national launch in the future.
Q: Can you discuss the impact of the new Kitchen Display System (KDS) on operations and customer experience? A: Brett Schulman explained that the KDS has improved productivity, order accuracy, and customer satisfaction. It allows for dynamic order status updates, enhancing the guest experience. The system will be expanded to 250 locations by year-end.
Q: How does CAVA plan to maintain its value proposition amid competitive pricing in the industry? A: Brett Schulman emphasized that CAVA has underpriced inflation and competitors, enhancing its value proposition. The company focuses on quality ingredients, Mediterranean cuisine relevance, and a multichannel format to attract customers trading down from casual dining or up from fast food.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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