Release Date: February 26, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Will all the costs associated with the wealth management business be completed by the end of financial year 2025, or will there be ongoing costs? A: Athol Chiert, Chief Financial Officer, confirmed that all costs, including the decommissioning of systems, will be completed by June 30, 2025.
Q: There was a slight decrease in business volumes in the half. Is this due to competition? A: Nadine Gooderick, Managing Director, explained that the decrease is due to maintaining discipline and focusing on high-quality segments. The company has not participated in upfront discounting or lowering underwriting standards, and plans to drive new business in the second half.
Q: How does ClearView plan to increase the number of advisors selling its products? A: Nadine Gooderick stated that the company is happy with its current mix of advisors and focuses on increasing share within key advisor groups. They are also supporting new, diverse advisor groups, particularly those with a digital focus.
Q: Has the strategy technology transformation slipped into the first half of 2026? A: Nadine Gooderick confirmed that the transformation is on track and was always planned for completion in the first half of 2026. The company is currently in the detailed testing phase.
Q: How does ClearView plan to mitigate the impact of adverse claims in the future? A: Athol Chiert highlighted that claims volatility is part of the business, but historical data shows a stable average claims loss ratio. The company continues to monitor and manage claims closely.
Q: What is the strategy for surplus capital and the share buyback? A: Athol Chiert explained that the board considers a share buyback the best use of surplus capital, given the return it provides to shareholders. The buyback is subject to available surplus capital over a 12-month period.
Q: How much of the Q2 turnaround is due to natural correction versus remediation efforts? A: Nadine Gooderick emphasized that the Q1 claims spike was an outlier. The company has invested in claims management and analytics, and an independent review confirmed the robustness of their processes.
Q: Are there any plans for new product areas or market segments? A: Nadine Gooderick mentioned that while the focus is currently on existing business operations and strategic imperatives, the company is considering future opportunities and will explore them later this year or early next year.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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