• Total Revenue: $76.1 million in Q4, a 21% increase year over year.
• Platform Revenue: $75.2 million in Q4, a 21% increase year over year.
• Active Locations: Approximately 86,000, with 1,000 net new locations added in Q4 and 6,000 in full year 2024.
• ARPU: Approximately $878 in Q4, up 12% year over year.
• Net Revenue Retention: 115% at year end.
• Gross Revenue Retention: Above 98%.
• Gross Profit: $45.2 million in Q4, up 11% year over year.
• Gross Margin: 59.5% in Q4.
• Operating Income: $11.5 million in Q4, up from $6.8 million a year ago.
• Operating Margin: 15.1% in Q4, an increase of approximately 430 basis points year over year.
• Net Income: $11.3 million in Q4, or $0.06 per share.
• Full Year Revenue: $284.9 million, a 25% increase.
• Full Year ARPU: Approximately $3,400, a 25% increase.
• Olo Pay Revenue: Slightly above $70 million for the full year 2024.
• Non-GAAP Operating Income (NGOI): $32.9 million for full year 2024, up approximately 80% year over year.
• NGOI Margin: 11.6% for full year 2024, up approximately 360 basis points from 2023.
• Cash Equivalents and Investments: Approximately $403 million as of December 31, 2024.
• Net Cash from Operating Activities: $9.3 million in Q4.
• Free Cash Flow: $6.8 million in Q4.
• 2025 Revenue Guidance: $333 million to $336 million.
• 2025 Non-GAAP Operating Income Guidance: $45.5 million to $47 million.
• 2025 Olo Pay Revenue Guidance: Approximately $110 million.

• Warning! GuruFocus has detected 2 Warning Sign with OLO.

Release Date: February 25, 2025

For the complete transcript of the earnings call, please refer to the full earnings call transcript.

Positive Points

• Olo Inc (NYSE:OLO) powered $29 billion in gross merchandise volume in 2024, making it the second largest brand in North America by sales.
• The company more than doubled its gross payment volume to $2.8 billion in 2024, up from $1 billion in 2023.
• Olo Inc (NYSE:OLO) increased its borderless accounts from 2 million to nearly 15 million, showcasing significant user growth.
• The company exceeded its revenue and non-GAAP operating income guidance ranges for Q4 2024.
• Olo Inc (NYSE:OLO) announced a new partnership with Freedom Pay, which is expected to accelerate the deployment of Olopay card present functionality.

Negative Points

• Olo Inc (NYSE:OLO) faces macroeconomic uncertainty, which could impact its growth and operations.
• The company's gross margin for 2025 is expected to compress by approximately 250 basis points due to scaling Olo pay revenue.
• There is a potential risk of not meeting the expected 5,000 net new locations in 2025, as the company takes a prudent approach to guidance.
• Olo Inc (NYSE:OLO) is still in the early stages of scaling its Olopay card present transactions, which could delay expected revenue growth.
• The company is undergoing leadership changes, including the search for a new Chief Revenue Officer, which could impact strategic execution.

Q & A Highlights

Q: Can you provide more details on the Freedom Pay partnership and its impact on card present transactions for 2025? A: Noah Glass, Founder and CEO, explained that the Freedom Pay partnership will enable Olo to broadly sell Olo Pay card present to customers, with general availability expected by mid-year. This partnership significantly expands Olo's addressable payments volume, unlocking an additional $130 billion in card present volume. The sales team is already engaging with customers, and the partnership is expected to accelerate Olo's market presence and scale in the payments sector.

Q: How is Olo planning to increase multi-product adoption among enterprise customers? A: Noah Glass highlighted that module adoption is growing organically across all customer segments, including enterprise. The strategy involves expanding relationships with existing customers by introducing them to additional product suites, such as Engage, which leverages guest data for personalized marketing. The goal is to drive profitable traffic and enhance customer engagement through the Olo Guest data flywheel strategy.

Q: What feedback have you received from customers regarding the Freedom Pay partnership, and how does it affect your product roadmap? A: Noah Glass noted that the Freedom Pay partnership has generated significant interest among customers, particularly those not using the point-of-sale platforms with direct Olo Pay integrations. The partnership allows Olo to offer comprehensive transaction data capture, enhancing the guest data platform. This development is expected to improve the economics and profitability of Olo Pay by increasing scale and offering better margins.

Q: How are rising prices and the need for efficiency influencing customer interest in data analytics? A: Noah Glass emphasized that customers are increasingly interested in leveraging data analytics to drive profitable traffic without resorting to discounts. Olo's strategy focuses on helping brands gather guest data to personalize experiences and improve marketing efficiency. This approach is seen as a sustainable way to enhance brand health and profitability in challenging economic conditions.

Q: Can you elaborate on the expected gross profit growth acceleration in 2025? A: Peter Benevides, CFO, stated that gross profit growth is expected to accelerate in the second half of 2025, following a tougher comparison in the first half. This acceleration will be driven by the scaling of Olo Pay, particularly with card present transactions, and the continued success of products like Catering Plus, which contribute to high-margin revenue growth.

For the complete transcript of the earnings call, please refer to the full earnings call transcript.