Participants

Gary Schnierow; Vice President-Investor Relations & Corporate Finance; Build-A-Bear Workshop Inc.

Sharon Price John; President, Chief Executive Officer; Build-A-Bear Workshop Inc.

J. Christopher Hurt; Chief Operations & Experience Officer; Build-A-Bear Workshop Inc.

Voin Todorovic; Chief Financial Officer; Build-A-Bear Workshop Inc.

Michael Baker; Analyst; D.A. Davidson & Company

Eric Beder; Analyst; Small Cap Consumer Research

Greg Gibas; Analyst; Northland Securities

Steven Silver; Analyst; Argus Research Corp.

Presentation

Operator

Greetings and welcome to the Build-A-Bear Workshop fourth-quarter 2024 earnings call. At this time, all participants are on listen-only mode. (Operator Instructions) As a reminder, this conference is being recorded.
It's now my pleasure to turn the call over to Gary Schnierow, Shanero, Build-A-Bear Investor Relations. Please go ahead.

Gary Schnierow

Thank you. Good morning, everyone, and welcome to Build-A-Bear's fourth-quarter 2024 earnings conference call. With us today are Sharon John, Build-A-Bear's Chief Executive Officer; Chris Hurt, Chief Operating Officer; and Voin Todorovic, Chief Financial Officer.
During this call, we'll refer to forward-looking statements that are subject to risks and uncertainties. Actual results could differ materially. Please refer to our Forms 10-K and 10-Q, including the Risk Factor section. We undertake no obligation to update any forward-looking statements.
During this call, we will present both GAAP and non-GAAP financial measures. A reconciliation of non-GAAP to GAAP measures is included in today's earnings press release which is distributed and available to the public through our Investor Relations website.
And now, I'll turn the call over to Sharon.

Sharon Price John

Thank you, Gary. Good morning and thanks for joining us for Build-A-Bear's fourth-quarter and fiscal 2024 earnings call.
Before we get started today, I'd like to welcome new Board Director, Dick Johnson. Formerly the chair and CEO of Foot Locker, Dick brings a wealth of global retail and operations experience, and we are delighted to have him as part of the Build-A-Bear family.
Now, today, we are pleased to share that the systematic execution of our strategy based on the monetization of the power of the Build-A-Bear brand has enabled us to report record results which exceeded our most recent guidance for the year. Given our solid corporate comparative store performance and continued expansion of our retail footprint on a global basis, 2024 is now in the books as the most successful year in the history of the company from both a total revenue and pretax income perspective, all while continuing to return value directly to our shareholders, invest in the future, and maintain a solid balance sheet.
Additionally, our most valued asset, the Build-A-Bear brand, proved to be as strong as ever as we successfully expanded our consumer segments, categories, channels, and countries. This further supports our belief in the stretchability of the memorable impact and subsequent halo effects created by Build-A-Bear's unique experiential retail model and the premise that a teddy bear hug is understood in every language. In fact, fiscal 2024 marks the fourth consecutive year of record results for Build-A-Bear. We currently expect to harness that momentum to deliver a fifth straight year of record-breaking revenue in fiscal 2025 although we are cautiously optimistic on pretax income results largely due to tariff concerns as we highlighted in this morning's press release. Voin will provide additional details in his remarks.
Before I review our strategic initiatives, please note, the full-year fiscal 2024 results showed both revenue and profit expansion inclusive of the additional week in 2023. However, the following results have been adjusted to exclude the 53rd week for improved comparative purposes.
Revenues increased 3.6% to more than $496 million, pretax income grew 5.1% to more than $67 million, and we also returned $42 million in capital to shareholders. We attribute Build-A-Bear's record revenue and meaningful margin expansion over the past several years to the dedication and successful execution of our multiyear strategy which includes the diversification of our business model that in many ways is summarized by focusing on and making investments and opportunities to drive repeat purchase and extend the brand's reach to more people in more places with more types of products for more purposes.
This consistency, despite various economic and geopolitical headwinds over the years, stems mainly from the company's commitment to three key initiatives aimed at driving long-term profitable growth: One, the evolution and expansion of our experiential retail footprints; two, the advancement of our comprehensive digital transformation; and three, continued incremental investments to leverage the strength of the brand across multiple fronts while returning capital to shareholders.
The first strategic initiative is to evolve and expand globally to Build-A-Bear's three experienced location models: Corporately operated, partner-operated, and franchising. It is important to note that the significant improvements in profitability and cash flow from our retail businesses were not achieved overnight. In fact, it has been through a disciplined approach and relentless focus that began over a decade ago that has enabled us to enhance our corporately operated store contribution margins to at least 25%, a best-in-class rate which we have maintained for four consecutive years with a fleet that is essentially 100% profitable. The combined effort across all three store models has extended Build-A-Bear's global footprint by over 100 additional locations in the past two years, most of which are partner-operated.
To review this strategic initiative in more detail, I would like to turn the call over to Chris Hurt, our Chief Operations Officer. Chris has been an exceptional executive for the company since 2015 and has been instrumental in driving store fleet profitability and growth by evolving the retail footprint, format, lease deals, service model, and operations, as well as overseeing multiple improvements through the years, including the important implementation of our warehouse management system and recent point-of-sale upgrades.
Chris spearheads our partner-operated and franchise portions of our three-pronged retail model even as his responsibilities have expanded to now include merchandizing, products, and marketing. Therefore, while Chris will touch on our total new location expansion, he will focus on the partner-operated and franchise growth which is largely international. Plus, he will note some exciting news you may have already seen in the press this morning that has been in the works for multiple years. Chris?

J. Christopher Hurt

Thanks, Sharon. I'd like to begin by highlighting some of the net nine new corporately operated stores that we added in 2024. Starting with a first-of-its-kind Hello Kitty & Friends Build-A-Bear Workshop we opened late in the year in the popular Century City Mall in Los Angeles to tremendous fanfare.
We also opened three tourist destinations in England during the year including a workshop in Windsor right across from the famed Windsor Castle, featuring a unique assortment of tourist-inspired products; a location in Stratford, England in the highly-trafficked Stratford Westfield Mall, adjacent to Olympic Park and the West Ham Football Stadium; plus an Oxford Street store in the heart of one of the busiest shopping areas in Europe, in the city center of London.
In the U.S., we opened key tourist destinations in Chicago in the famous Wrigley Building on Michigan Avenue; in Irvine, California, in the popular Irvine Spectrum; in the famous tourist destination of Hershey, Pennsylvania. All these new locations represent our continued focus on places where our guests go for fun and entertainment.
Regarding our partner-operated asset-light model, we added a total of 30 new locations internationally, representing 10 new countries. Our largest unit expansion occurred in Italy where we now have 13 partner- operated locations. Mexico, Norway, and Colombia opened four units each. And a new Build-A-Bear Workshop also opened at Copenhagen Airport in Denmark.
Our franchise model units expanded as well with new stores in Fiji, Kuwait, and the UAE.
In summary, we believe our experience location expansion across more than 25 countries with three models, corporately operated, partner-operated, and franchise operated, clearly demonstrates the global power of the Build-A-Bear brand.
Separately, we announced in a press release this morning exciting plans to introduce a new retail experience in ICON Park located in Orlando, Florida, one of the largest tourist destinations in the world. Again, this supports our multiyear strategic evolution and expansion of our footprint, particularly in tourist and hospitality destinations. This location is designed to benefit from natural consumer traffic driven by Walt Disney World, SeaWorld, Universal Studios, and the highly anticipated opening this summer of Universal's new theme park, Epic Universe, with very close proximity to ICON Park. Plans include a new creative interpretation of Build-A-Bear's famous make-your-own teddy bear retail concept and is lined up to be a must-visit attraction for a wide array of fans. We look forward to continuing to create memorable moments for our guests in this one-of-a-kind location which we expect to open in the first half of 2026.
In summary, I'd like to thank all the teams and partners across the globe that helped to bring our 24 net new locations this year to fruition. We have plans for the continued expansion of our experienced locations in 2025 with an expectation to open at least 50 new net locations during the fiscal year, with the majority being partner-operated, as we continue to bring our brand to more places and more people.
With that, I want to turn the call back over to Sharon.

Sharon Price John

Thank you, Chris. Our second initiative is our multiyear comprehensive digital transformation across the entire company, including the omnichannel focus of unlocking value with new capabilities to drive incremental opportunities like same-day delivery, gifting, and personalization programs. We have discussed our progress on this initiative for several quarters, last quarter highlighting Build-A-Bear's new Chief Revenue Officer, Dave Henderson, who leads our first time cross-company omnichannel consolidation effort. This is designed to integrate and scale our corporately operated retail model and our digital e-commerce model.
I am pleased to report that we have taken yet another important step in the company's omnichannel evolution with significantly more inventory visibility across the warehouse and stores. This allows order fulfillment to be faster and more accurate. The extension of order cutoff windows and the provision of even more flexibility for our growing buy-online, ship-from-store or, pick-up-from-store capabilities. All positively enhancing the guest experience.
For example, this improved omnichannel capability has extended our cutoff windows, allowing guests more time to shop at buildabear.com before holidays such as Christmas and Valentine's Day. It also was a key enabler to successfully executing same-day shipping initiative with Uber, increasing same-day shipped orders over the past few months tenfold versus the entirety of 2024. While admittedly a small base, it's a directionally positive indicator of this potential demand.
Finally, we successfully simplified and digitized our online record-your-voice offering to be completed right from our e-commerce site, so the personalized audible message can be executed during the online checkout process without the need for a callback. While this may seem like a minor change, Build-A-Bear's unique record-your-voice offering is a big part of our promise to guests as it allows consumers to have their very own special message to any furry friend, turning an already special gift into a timeless keepsake.
Because the record-your-voice element, when placed in a Build-A-Bear plush, is used to capture countless special moments from the sweet voices of young children sending happy Mother's Day wishes, to a heartfelt request of will you marry me, to announcing a new baby by sharing the infant's actual ultrasound heartbeat with the family, it's easy to understand how this is Build-A-Bear's number one selling SKU in unit volume across the company. Since the online digitization makes it much easier for the consumer to order, this change has already driven record-your-voice online sales up double digits.
The third initiative is our increased investment to drive profitable growth while continuing to return value to our shareholders. Build-A-Bear's improved and more consistent cash flow has allowed us to make longer term investments in products, infrastructure, content, and people.
Regarding products, we are expanding our audience with new offerings as we continue to broaden Build-A-Bear's consumer base by taking advantage of our significant multi-generational "kidulting" appeal, representing 40% of sales through collectibles, trends, licensing, and gifting, as well as new plush segments. One example from this Valentine's season was the Cougar Bear which was launched as a part of our popular After Dark collection and available only through our age-gated microsite, Bearcade.com, which drove over a billion media impressions including a hit on TMZ.
Regarding concepts designed to go beyond our classic make-your-own plush offerings is a highly successful Build-A-Bear Mini Beans collection that was introduced just one year ago. Mini Beans, which have now sold over 1.25 million units to-date, are priced under $10 and released in collectible ways. While they are currently primarily offered in our own stores, given their success, we plan to extend them into other retail locations on a wholesale basis in 2025.
In summary, we are pleased with our continued success and the delivery of yet another record-setting year. Looking ahead, while we acknowledge some uncertainty, we believe we have the plans in place to again deliver record revenue and solid profit for the coming year, even as we work through the current geopolitical and economic environment, particularly related to tariffs.
I would also note that over the past several years, we have have honed and proven our ability to navigate difficult external impacts, including the retail apocalypse, Brexit, and COVID, and understand that uncertainty has now become more of a norm than an anomaly. That said, we are encouraged by our quarter-to-date results with a positive Valentine's as our store traffic continues to outpace national levels, while we are also making progress on our website.
Separately, we enjoyed impactful social media engagement which has driven sales in conjunction with our multiyear NFL license relationship, culminating with our retail activation of Build-A-Bear Workshop inside the NFL Super Bowl experience for the seventh time, this time in New Orleans. We have also experienced a positive early reaction to our spring and Easter offerings, including the return of Build-A-Bear's Surprise Golden Egg which sold out last year. Finally, licenses such as Bluey and the new versions of popular Pokemon and Sanrio Hello Kitty characters have been delivering, enhanced by our new Hello Kitty Build-A-Bear store that Chris mentioned which we are also pleased to share is now one of our top performing locations since its launch.
In closing, I'd like to mention that Build-A-Bear's Founder, Maxine Clark, recently received a well-deserved induction to the Toy Industry Hall of Fame for her undeniable and indelible contributions to both the retail and toy industries. Her entrepreneurial spirit and boundless energy inspired her to envision and launch a concept in 1997 that has now become a multi-generational icon and unforgettable memory for more than 250 million people around the world. And we're still going strong.
With that, not only would I like to extend my thanks to Maxine, but also to the entire Build-A-Bear family, our hundreds of partners, and millions of amazing guests, as we strive to continue to deliver on our corporate mission to add a little more heart to life.
Voin?

Voin Todorovic

Thank you, Sharon. And good morning, everyone. It's good to speak with you again today and share our fiscal fourth-quarter and full-year 2024 results.
Before I touch on our financials from the past year, I want to recap a few highlights. First, we are pleased that we exceeded our guidance and delivered our fourth consecutive year of record results. We grew across all segments, expanded gross profit margin, and increased pretax income compared to last year.
We also continue to return capital to shareholders. For the year, we returned $42 million to our quarterly dividends and share repurchases. Of note, we repurchased 1 million shares, which is over 6% of our outstanding share cap. Over the past four years, we have returned over $130 million to shareholders. To put this in perspective, this return of capital to shareholders represents more than 100% of our market cap from four years ago. Additionally, yesterday, our Board of Directors increased the quarterly dividend by 10% to $0.22 per share. Quarter-to-date, we have used nearly $4 million to repurchase shares with $85 million remaining under our stock repurchase program.
Now moving to a more detailed review of our financial results. As you may recall, 2023's fourth quarter included an extra week that generated approximately $7 million in total revenues with an estimated 35% flow-through to EBITDA. I will provide growth rates on a 13-week comparable basis.
For the fourth quarter, total revenues were $150.4 million and increased 5.7%. Net retail sales were $139.5 million and increased 4.7%. Stores delivered strong performance, offsetting an anticipated slowdown in e-commerce demand. Our store traffic was up 3%, significantly outpacing U.S. national traffic which declined almost 1%. We also had a positive contribution from dollars per transaction.
Commercial revenue, which primarily represents wholesale sales to our partner operators, and international franchise revenue rose a combined 20.5% versus the prior year. Gross margin was 56.6%, an improvement of 20 basis points compared to last year. Gross margin was driven by a slight expansion of our retail gross margin, plus expansion of our commercial gross margin.
SG&A expenses were $57.8 million or 38.4% of total revenues, compared to 39.2% of total revenues in 2023 fourth quarter. More efficient marketing spend and leverage of corporate level costs drove the 80-basis-point improvement.
Our pretax income of $27.5 million was 18.3% of total revenues, representing growth of 15.8% year-over-year. Adjusted EPS was $1.59, an increase of 18.7%, reflecting higher pretax income, a lower tax rate, and a reduced share count.
Now moving to select full-year results on a 52-week comparable basis. 2024 was a record year with $496.4 million in total revenues which increased 3.6%. Pretax income of $67.1 million was also a record and grew 5.1% year-over-year. Finally, adjusted EPS was $3.77 and grew 10.2% for the year.
With respect to the balance sheet, at year end, we had cash and cash equivalents of $27.8 million, a decrease of $16.6 million compared to year-end 2023. Again, this was after spending $42 million between dividends and share repurchases during the year.
I'd like to call out two other drivers of this change in cash, an increase in accounts receivable and a decline in accrued expenses. Both for uses of cash in 2024, and we expect them to be sources of cash this year. The change in cash balance was also driven by higher inventory investment reflecting an increase of almost 10% from the end of last year. The inventory increase was due to an accelerated purchase of 2025 core products to help mitigate potential tariff impact.
Turning to the outlook. The full details of our guidance are included in our press release, but I will highlight a few key metrics. We currently expect total revenue to grow on a mid-single-digit basis. This growth is partially driven by the addition of at least 50 net new experience locations, the majority of which are expected to be international partner-operated. We expect our commercial segment revenue to grow at least 20% for the year which will be significantly back half-weighted. We expect pretax income to range from a low single-digit decline to low single-digit growth. Pretax income growth is expected to lag revenue growth due to inflationary pressures largely from tariffs, but also including medical costs, minimum wage increases, and investments for future growth. We expect the combination of these pressures to negatively impact results by upwards of $10 million in expenses for the year.
We are estimating that about one-half of this headwind will be related to expected sales of inventory that will be impacted by the current level of tariffs and believe our guidance is appropriately measured based on the most recent announcements.
For context, regarding the announced tariffs, international trade is critically important to us, and we have made significant strides to diversify our supply chain over the past several years. In 2018, we sourced nearly all of our products from China. We have since reduced our dependency, and we expect China to be the source of less than 50% of our inventory shipped to North America in 2025.
Even with these macro challenges, during fiscal 2025, our objective is to stay focused on our strategy to grow the number of global locations, continue our digital transformation, and invest in our company to drive another year of record revenues and deliver solid pretax income margins while returning capital to shareholders.
I would like to thank all of our store and warehouse associates and corporate team members for contributing to our 2024 record results which have positioned us for our fifth consecutive successful year.
This concludes our prepared remarks. We will now turn the call back over to the operator for questions. Operator?

Question and Answer Session

Operator

Thank you. I'll be conducting a question-and-answer session. (Operator Instructions)
Michael Baker, D.A. Davidson.

Michael Baker

Great. Thanks. Two questions. One, just your view on the overall consumer environment. A lot of consumer companies are seeing a slowdown in early 2025, but it doesn't seem like you're seeing that at least through Valentine's Day and early Easter seem good. But what's your view for 2025? How does your business typically react in a consumer slowdown? So that's one question.
Second question, if you could just talk a little bit more about the progress you're making in e-commerce. It looks like the year-over-year decline, well, last quarter I think was up slightly, so not as good a performance at least in the short term there, but talk about the progress that you're making towards improving that business longer term. Thank you.

Sharon Price John

Yeah. Thanks a lot. Well, concerning your first question, we are seeing positive quarter-to-date results. And as I noted in the remarks, our traffic is outpacing national traffic. We've been fairly pleased with both the Valentine's portion that actually occurs in the fiscal year 2025 which is only a couple of weeks there, but even just the set of Easter and spring, some positive results to that.
Now, the question concerning the outlook, well, you're getting a sense of our outlook from a (inaudible) side, we've provided some guidance. But in general, the toy industry seems to be, over time, recession resistant. I don't even want to say the recession word, but you do have to imagine some of those scenarios. And we know that when a third of our business is birthdays and 40% of our sales are to collectors, it bodes well for us to be, in a good position. And that speaks to the ongoing strategy of diversifying, not only from a consumer perspective, but the reasons for purchase perspective, but also for globally, for us to be able to better maneuver more micro impacts.
On the website, we fully acknowledge that we still have a lot of opportunity. We believe in our buildabear.com as a real driver for us from a business perspective, particularly on the collector side, the. more adult-driven side, the giftables business. And we've been doing a lot of work behind the scenes both strategically and from an implementation of different applications and infrastructure, as well as bringing on new team members to access, integrate, and elevate that entire omnichannel space.
The key, I think, to understand is that we're not just trying to drive "buildabear.com." We're trying to build a complete integrated omnichannel organization where we understand how and when the consumer is shopping between the brick-and-mortar and the e-commerce site. That's one of the reasons why we've now brought on Dave Henderson, which I mentioned in the call, to integrate that business. We have so many great partners and so many great applications that we've put in that we have yet to optimize from partners with our partnerships with Salesforce, to our journeys program, to our e-mail systems, to putting in our entirely new POS system last year which you might recall that is designed to also plug in to that entire ecosystem that we have yet to unlock truly.
I think that's an important point that we're acknowledging, that we're looking at this in a much more, I think, holistic way which is the appropriate way to look at it versus I'm going to (inaudible) e-com versus driving in the store business. We want to grow the pie, not keep splitting between the pie based on how and when we market. So it's a long-term initiative, and I think that we're on the right road.

Michael Baker

Thank you for those detailed comments. That helps. Appreciate it.

Operator

Eric Beder, SCC Research.

Eric Beder

Good morning. Congratulations on a great corner. Where should we think about In terms of the tariffs and your ability to continue to reduce the dependence on China and I guess in the longer term, the ability to potentially have to set some of the tariffs with a higher pricing?

Voin Todorovic

Eric, we have been very proactive as the organization in our thinking and in anticipation of potential tariff impact. As a result, we have been talking on the last couple of conference calls that we are going to be pulling forward our inventory, purchases, especially of our core product, to help mitigate some of those potential impacts. If we have some visibility and stability, what the rates may be, we can manage through that challenge. As we are having multiple hits of different increases from the tariff perspective, it becomes increasingly more difficult in the spur of the moment to manage those. I firmly believe that over time we are going to be working with our partners, with our vendors, and would like to become more efficient to help mitigate some of those things. And the last resort is really to continue to raise prices. But again, we need to have a little bit more stability, understand where these things may land so that we can really manage our business.
In addition to that, first time in 2017-2018 when there was a threat of tariffs, as I mentioned in my prepared remarks, nearly all of our production was coming out of China. I also mentioned this morning that less than 50% of our receipts into North America this year will be coming from China. So our teams have done a tremendous job of working with our partners to mitigate costs, to really diversify our supply chain, and to expand our factory base, both to mitigate costs but also to help grow our business internationally as we have been focused on that aspect of the business. So I believe we have a strong team in place to help manage these things. But at the same time, it is very challenging to manage things that keep moving as we go along.

Sharon Price John

I think, Eric, it's important to note that we've shown a real alacrity over the years of pricing increases in a way that I think are much more scalpeled and consumer conscious. We keep that accessible entry level price point for young kids to come in and have an experience to Build-A-Bear. We have been incredibly prudent about appropriate price banding and testing the upper limits where it makes sense. And we also, again, because of this diversification into the collectibles, gifting, a limited editions, exclusive, certain licenses, it gives us the permission to push prices even higher, I mean, we have bears now, Swarovski crystal bears that are $99. So there's an upper limits that we are still exploring as the brand continues to grow in its diversification as well as its appeal.

Eric Beder

Great. Speaking of exploring new things, the Uber rollout, obviously for holidays like Valentine's Day where same-day delivery makes a huge difference. I guess it's expansion of being able to kind of be there anytime really your customer wants you, well, what do you kind of see in the future for that? Are we going to see more of these kind of, A, relationships; and B, see them expand even more to kind of expand how easily it can be for someone to get their furry friend they needed.

Sharon Price John

Yeah. So you're right that one of the more obvious reasons to partner with Uber on same-day delivery is that it extends our shipping windows when it comes to holidays or deadlines like Valentine's Day. I mean, I know that you probably, Eric, would plan way early in advance for Valentine's Day. But a lot of people don't. So being there for that guy to get the special teddy bear is very helpful. Definitely adding a little more heart to life. But in a broader way, that's also true for birthdays. Those are individual deadlines that happen all year long that people want to be not late for someone's birthday.
But importantly, two, we believe, with our personalization aspect where you can embroider on a teddy bear those newborns is a really big piece of our business. I mentioned in our remarks how people do reveals of whether they're pregnant or gender reveals using Build-A-Bear a lot. And we're just a part of that and one of the things that we want to do from pushing into that particular aspect is it pulls forward the first time you experience the bear which, if managed correctly, again back to this omnichannel guest lifetime management question, extends your lifetime value on the lower end. So there's a lot of different aspects to this sort of woven through the strategy and why we want same-day delivery because it helps us unleash a number of different opportunities. And it's pushing right into some of the consumer trends today, which is just straight convenience. And we want to be where the consumer goes.

Eric Beder

Great. Good luck for the rest of the year. Thank you.

Operator

(Operator Instructions)
Greg Gibas, Northland Securities.

Greg Gibas

Great. Thanks, Sharon and Voin. Thanks for taking the questions. Congrats on a strong Q4. One or two. It sounds like Mini Beans, the product lines, trending very well, with sales there. And given your commentary on expanding reach within wholesale, could you maybe elaborate on the plans there this year and when we might see additional developments there?

Sharon Price John

Yeah. So as I mentioned, Mini Beans sold well over a million units at this point. We launched it February-March of last year, so almost the 12-month period here. And it has been very well received. And one of the things we really like about Mini Beans as well is we're seeing, in general, it's not a trade down for us. We're seeing a good attachment rate to our products and also helps us with conversion, so it's helping DPT, dollars per transaction; UPT, unit per transaction; as well as conversion, because sometimes, people come in to just look around and think about what they want when they want to go through the entire process, but now, we still have a quick purchase for them.
But on the expansion front, I want to note, before I give you a little more color there, this was one of the reasons why we launched Mini Beans in the first place. We wanted to see the stretchability of the brand beyond the make-your-own and see if there was this halo effect, I think I mentioned, that we believe it certainly exists. People place value on products because they carry the Build-A-Bear brand. And they don't have to be in our make-your-own form for that to happen. There's an affinity to the brand beyond the store concept.
So we are talking to retailers. We were at Toy Fair this year. We have a lot of opportunity. And before anything put in place, I'm reticent to mention anything specifically, but what I can say, for our partners outside the United States that own their own retail where we do shopping shops, they're already in the business of Mini Beans in other countries, in toy stores, Italy is a great example, where we partner with Giochi Preziosi and they have, again, independent toy stores and they also are our partners for our shop and shop and independent Build-A-Bear partner-operated retailers in that country. And they're very successful there.

Greg Gibas

Great. Very helpful, Sharon. Looking forward to getting updates there. For one, I was wondering if you could maybe clarify, I'm not sure I caught all the metrics, in terms of the Q4 revenue-related metrics. I think you said traffic up 3% year-over-year. Could you kind of, if you haven't already, comment on conversion, units per transaction, and I think you said average transaction size was up as well.

Voin Todorovic

Yes. What I mentioned, 3% was our improvement in traffic year-over-year, compared to national traffic that was down roughly 1%. And then we have seen improvements in dollars per transaction. Again, that's both units per transaction and AUR, but we had a little bit of softness in conversion. But overall, positive results for the quarter.

Greg Gibas

Great. Thanks for clarifying. I guess lastly, as it relates to the 50 stores that you expect to add in 2025, it makes sense that you have been having an increased focus on international versus domestic in your commentary there. One of the -- if you could maybe comment on expectations, on pacing or cadence level for new unit growth this year.

Voin Todorovic

Yeah. So thanks again for the question. As we think about the growth, this is definitely one of the big areas of growth for us and I'd like to express my appreciation to Chris and team for doing all this hard work. And last year, in Q4, we opened 24 stores. On a full-year basis, we opened 64 stores. Just for clarity there, 64 locations. This year, we are expecting to add at least net 50 new locations. So most of that stuff, Greg, as we think about the timing with our partners when we can open some of those things, there are logistics things that we are working through. We said our commercial revenue is going to grow 20% on a full-year basis and a lot of this stuff is going to be driven by partner-operated that are internationally based and it's going to be back-half weighted. So again, that's the idea we recognize the revenue at the time of shipments of product to them. So usually, especially in these growth stages, we see some choppiness in our revenue and comparability year-over-year, but we are very pleased with the progress the teams are making in that part of the business, and we definitely continue to see growth year after year.

Greg Gibas

All right. Thanks for the color.

Operator

Steve Silver, Argus Research.

Steven Silver

Thanks, operator, and thanks for taking my questions. First, Voin, I got a question about inventory. I know you guys have mentioned that you've accelerated some of your purchases of some of the core products, trying to get ahead of some of the tariff kind of situations. And I think the prepared remarks had also mentioned that you remain comfortable with the overall inventory levels. Thinking about 2025, given the new store expansion that you guys expect, should we expect inventories to stay near current levels or should we expect inventory levels to rise a little bit more over the course of the year to accommodate the expansion of the footprint?

Voin Todorovic

Great. Thanks for the question. Good question. When we think about inventory and growth, there are multiple things that may be impacting this stuff. From the units that we are buying and purchasing, definitely there is going to be growth as we are supporting some of the expansion, especially as we just talked about the international, we expect to grow our store count, so there is just the natural increase in buy. When we think about timing, year-over-year, how the inventory is going to end up, throughout the year, we'll see spikes. But I wouldn't think, at least from that perspective, that is going to significantly grow from the unit perspective even though we are going to be supporting by the end of the year new businesses.
Now, there is going to be some of the unique things that we are talking about, especially for next year, as we announced earlier today that in the first half of 2026, we are going to be opening our Orlando location and with some of the stuff and some of the things. There will be some timing of inventory receipts and flow. And another piece from the total cost perspective, what we will need also to contemplate, if you guys from the modeling perspective, there is going to be a higher cost of inventory if tariffs stay at the same level as they are currently enacted or go up which would make those numbers go up more.

Steven Silver

Great. Thanks for the color. And one more, if I may, so a lot of the prepared remarks and discussion so far have focused on really the positive trends and the resilience of the business as traffic continues to outpace the national averages. Revenues per transaction are in a healthy place. The store count of 50 for 2025 is expected which is still very healthy growth. Not to mention some of the other initiatives. So those are all positives and with guidance for the year being in the mid-single-digit range, curious to know maybe what some of those offsets might be to a more constructive outlook for revenues, whether it's just macro level kind of headwinds or just anything else you're thinking about in terms of keeping revenue guidance a little bit more on the conservative side.

Voin Todorovic

Well, here is the thing, I wouldn't consider revenue conservative or aggressive. Again, we are providing guidance in mid-single-digits to account for some of those things. So clearly, if you are at the higher end of that mid-single-digit range, the results would be better. There is some of the stuff, as we talked about, at least 20% growth from the commercial segment driven by growth of our international partner-operated locations. We believe there is some room for improvement in our web business. Our store performance has been very solid. And with some of the trends and initiatives that we are putting in place, we've seen strong results so far and gives us a certain level of confidence how consumers are reacting to some of the new products and some of the new stories that Sharon highlighted in her prepared remarks.
So there are things that definitely are positive. At the same time, we are not immune to everything that's happening around us and what the macro environment will do and how the impact of tariffs, both directly on the product cost as well as indirectly on the overall inflationary side, will impact the economy. Those things are outside of our control. But considering what's within our control, we feel good about the trajectory that our businesses have.

Sharon Price John

But also just note too, we have been enjoying some positive macro trends that we also don't control which are consumers returning to physical retail, wanting to invest in experiences and memory making, and a lot of the personalization, as I mentioned before, but also kidulting, which has been a rising trend. And we're in the good crosshairs of all of those things. So that's a part of what's helping our business. Now we're leaning into that with the right types of products, the right types of licensing, the right types of offers. Some of the technology, as I mentioned, or even just being aware of the kinds of things what consumers are looking for. Very beneficial for us thus far. We can't predict how the consumer will continue to trend in that regard. But thus far, from having onsite birthdays, to teens coming in for trend animals and even adults wanting to come in to Build-A-Bear has been on the rise for us.

Operator

Great. Thanks for all the color. I appreciate it. And congratulations on the results and the expansion of the dividend.

Voin Todorovic

Thank you.

Sharon Price John

Thanks so much everyone for joining us today and we really appreciate you joining us for the call and to hear some more details regarding this year's record-breaking fiscal 2024 results and look forward to sharing more information with you in the first quarter of 2025. Have a wonderful day.

Operator

Thank you. That does include today's teleconference and webcast. You may disconnect your line at this time and have a wonderful day. We thank you for your participation today.