TaskUs Inc. (TASK) shares plummeted 5.05% on Thursday, February 27, 2025, as the company's fourth-quarter 2024 earnings report revealed margin pressure despite strong revenue growth. However, the company's launch of an Agentic AI Consulting practice and focus on AI services could position it for future growth in the rapidly evolving AI landscape.

In its Q4 2024 earnings call, TaskUs reported a 17.1% year-over-year increase in revenue to $274.2 million, outperforming the top end of its guidance. This marked the second consecutive quarter of record-breaking revenue for the company. However, TaskUs' adjusted EBITDA margin of 19.6% fell short of the guidance of 21.1%, impacted by security incidents and higher costs related to growth investments in operations, facilities, hiring, and training.

Despite the margin pressure, TaskUs remains optimistic about its growth prospects for 2025. The company expects revenue growth of 10-13% year-over-year, driven by continued operational excellence, expansion into specialized services less susceptible to automation, and a strategic focus on AI services.

In a significant move, TaskUs announced the launch of its Agentic AI Consulting practice, which will partner with leading agentic AI companies to help businesses accelerate the adoption of AI-powered automation and integrate these advanced technologies into customer support and business processes. By leveraging its expertise in complex workflows and human-AI interaction, TaskUs aims to bridge the gap between AI potential and real-world execution, creating a new revenue stream and supporting clients' AI adoption journeys.