Salesforce.com (CRM) shares plummeted 5.35% in after-hours trading on Wednesday following the company's release of its fiscal Q4 2025 earnings results. While Salesforce reported better-than-expected earnings per share, its revenue for the quarter came in below Wall Street estimates.

The more significant concern for investors, however, appears to be Salesforce's guidance for fiscal 2026. The customer relationship management (CRM) software giant forecast revenue of $40.5 billion to $40.9 billion for the upcoming fiscal year, falling short of analysts' average expectations of $41.35 billion.

Salesforce attributed the lower-than-anticipated guidance to a slower-than-expected adoption of its new artificial intelligence (AI) agent platform Agentforce. While the company has gained some traction with over 1,000 Agentforce deals closed, the pace of adoption has lagged behind expectations.

Analysts have highlighted Agentforce as a key driver of Salesforce's future growth, as the platform enables businesses to build and deploy custom AI agents to automate tasks, improve efficiency, and enhance customer experiences. However, the slower adoption suggests that enterprises may be cautious about investing in new AI initiatives amid economic uncertainties and high interest rates.