联想集团(00992)今日盘中股价大跌5.44%,引发市场关注。
据报道,一名消费者反映自己购买的联想电脑出现了故障,但联想官方售后让其将电脑寄回美国原购买地维修,引发了对联想售后服务质量的质疑。随后,联想售后回应表示正在协调相关备件,下周可能会有结果,但仍未完全解决该问题。
市场分析人士猜测,联想售后服务质量问题可能是导致该股股价下跌的重要原因之一。联想作为全球主要电脑品牌,售后服务质量直接关系到品牌形象和客户体验,如果无法有效解决此类问题,将对其销量和业绩产生不利影响。
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