Release Date: November 07, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you provide insights on the overall consumer health, particularly in salons, DTC, and retail, and the impact of higher promotions? Also, could you elaborate on the international business challenges and future opportunities? A: Amanda Baldwin, CEO, noted that salon visits have become less frequent, which hasn't changed significantly. The company is focusing on supporting stylists to encourage more salon visits. Regarding promotions, Olaplex is strategically participating in a more promotional environment to support retail partners. Internationally, Baldwin emphasized the brand's strong global resonance but acknowledged the need for closer partnerships and better marketing translation to maximize opportunities.
Q: When do you expect to see a lift from marketing efforts, and are there any changes needed in the strategy? A: Baldwin highlighted the success of the No.5 leave-in conditioner launch, which benefited from a comprehensive marketing approach. The focus is now on applying this strategy across the entire portfolio. The new CMO, Katie Goldman, is expected to enhance the marketing strategy further.
Q: How much of the Q4 sales decline is due to international realignment, and what are the expectations for stabilization? A: Baldwin confirmed that international realignment is the primary driver of the Q4 guidance reduction. Catherine Dunleavy, COO and CFO, added that while the US market is stabilizing, the international strategy will take time to implement, but they are confident in the identified actions for future success.
Q: Can you discuss the cost structure for Q4 and 2025, particularly regarding marketing and advertising budgets? A: Baldwin stated that while they are not providing 2025 guidance yet, they are learning from current marketing efforts to inform future planning. The focus remains on investing in the brand and understanding the international business needs for success.
Q: How do you plan to address consumer confusion and competition in the bonding product space? A: Baldwin acknowledged the need to better communicate Olaplex's unique technology and efficacy. The company is enhancing its social media and content creation strategies to clarify what sets Olaplex apart. They aim to establish Olaplex as a prestige haircare brand beyond just bond-building technology.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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