Release Date: November 05, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: The B2B SMB trends continue to show strong growth this year. What surprised you the most to the upside as we progress through the year? A: John Caplan, CEO: We've seen tremendous performance across the company in B2B. The acceleration is grounded in strategic initiatives like targeted acquisition, expansion into new verticals, and improvements in customer experience. We've exceeded our 25% B2B volume growth target, and we're confident that our B2B business will continue to grow faster than the overall business.
Q: You're forecasting a deceleration in Q4 revenues excluding float. Could you talk about those underlying assumptions? A: Beatrice Ordonez, CFO: Our guidance implies a step down in Q4 from roughly 22% core revenue growth year-to-date to mid-teens. This is consistent with our medium-term targets set at Investor Day. We think prudence is appropriate given continued macro uncertainty, including the US election and geopolitical tensions, which could impact consumer spending.
Q: How do you think about the sustainability of market share gains in the marketplace payouts business? A: John Caplan, CEO: We've done an exceptional job globally, winning share in China and expanding our marketplace ecosystem. Our marketplace business will grow as our B2B business continues to grow. We are focused on adding new marketplace relationships and believe we're in a strong position to do so.
Q: Could you speak to your investments in sales and marketing, particularly as you target larger ICPs? A: John Caplan, CEO: We've prioritized specific countries and verticals, incentivizing our sales organization around high-value ICPs. Our headcount in go-to-market has been stable, with additions in high-opportunity areas. We're reducing middle management layers to focus on customer acquisition and cross-sell.
Q: Can you provide an update on the pricing initiatives and their impact on revenue yield? A: Beatrice Ordonez, CFO: We continue to execute on our pricing strategy, focusing on product bundling and improved engagement. We expect to generate roughly $45 million of uplift in 2024 from these initiatives. Our SMB take rate is up 2 basis points year-over-year, driven by pricing impact and mix shift to higher take rate businesses.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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