Release Date: November 06, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Corey, you talked about improved customer feedback and receptivity to the Command portfolio launch. Can you discuss the internal dynamics and proof points of success following your organizational streamlining? A: Corey Thomas, CEO: Internally, we focused on rigorous processes for consistent forecasting and delivering, and executing the launch of the Command Platform and Exposure Command. We've built a pipeline exceeding targets, but with a higher mix of larger deals, sales cycles have elongated. Over half of our Q4 pipeline deals are over $100,000, which impacts sales cycle timing.
Q: Can you elaborate on the higher ARR per customer for those buying consolidated offerings and the percentage of the base on such offerings? A: Corey Thomas, CEO: The average ARR per customer for consolidated offerings is roughly $150,000, primarily driven by Detection and Response (D&R). About 10% of our base is on consolidated offerings, and we see steady adoption and pipeline growth, though these deals are larger and take longer to close.
Q: How do you balance growth and profitability, especially with the focus on accelerating growth in 2025? A: Corey Thomas, CEO: Our focus is on reaccelerating growth, particularly in risk management. We've invested in products and offerings while expanding profitability. We expect to see more free cash flow dollars, but the core focus is on growth acceleration with our current product base.
Q: Can you discuss the competitive environment and any changes in win rates over the year? A: Corey Thomas, CEO: Win rates haven't materially changed, but pipeline composition has shifted. We're building back the risk business with Exposure Command, which is early but promising. In Detection and Response, we have a competitive solution with high win rates, focusing on monitoring 100% of the environment.
Q: How is the shift to a regional sales model progressing, and are there any changes in go-to-market incentives for sales reps? A: Corey Thomas, CEO: The regional sales model is progressing well, with focused execution driving pipeline acceleration. Sales teams have built and converted pipelines effectively. The next focus is on deal cycles and conversion velocity for Exposure Command to drive sales productivity in 2025.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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