Release Date: November 14, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: The brand refresh sounds really encouraging. Why is now the right time, and what are your thoughts on how that will manifest in comps and traffic? Also, do you expect average unit retail (AUR) to continue to be positive? A: Denise Paulonis, President and CEO, explained that the timing is right due to strategic repositioning and positive growth. The brand refresh aims to enhance customer experience and modernize the brand. They expect continued strength in color, care, and nails, with AUR remaining modestly positive.
Q: What are your thoughts on the promotional environment, and do you expect comps to be negative in the back half of the year? A: Denise Paulonis noted that promotional frequency was down slightly, reflecting strategic choices. They do not expect comps to go negative but anticipate lower growth in the second half due to tougher comparisons.
Q: Can you discuss transaction versus ticket trends for BSG and Happy Beauty Stores? A: Denise Paulonis highlighted strong transaction growth in BSG with increased frequency. Happy Beauty Stores showed strength in average unit retail and improving transaction trends, with plans to test new locations to enhance these metrics.
Q: What are the building blocks for margin improvement, and is a 50 basis point expansion the right way to think about long-term growth? A: Denise Paulonis and Marlo Cormier, CFO, emphasized sales growth as the foundation for margin improvement. The Fuel for Growth program is expected to deliver significant savings, contributing to margin expansion and operating leverage over time.
Q: Are you seeing any benefit from consumers switching to DIY color due to challenging macros, and what are your digital initiatives for fiscal 2025? A: Denise Paulonis noted traction with new and reactivated customers, partly due to DIY color initiatives. Digital efforts include expanding marketplace partnerships and enhancing personalization and CRM activities to drive growth.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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