花钱看不了直播！爱奇艺体育致歉：补偿观赛券 免费看国足对日本比赛
快科技11月15日消息，昨晚，世预赛亚洲区第三阶段18强赛C组第5轮比赛打响，由中国男足客场对战巴林男足。
然而，在比赛直播中出现了短时技术故障，造成部分用户重复购买、权益无法兑换问题。
今日，爱奇艺体育发布致歉声明，称技术已在第一时间解决并恢复系统正常运行，影响了部分用户的观赛体验，深表歉意。
据了解，针对受到影响的球迷将进行以下补偿：
1、退款处理：重复购买的用户，将退还重复购买的金额；
2、权益补偿：故障期间权益受损的用户，将补偿一张观赛券至账户，邀您免费观看19日国足vs日本的比赛，为国足加油助威；
3、重复兑换：重复兑换观赛券的体育会员，已将重复兑换的观赛券返还至账户。
爱奇艺体育表示，观赛券及退款将在5个工作日内自动返还至用户账户，将通过爱奇艺体育App站内信的方式告知退款信息。
据悉，在世预赛亚洲区18强赛中国男足首场客场对阵日本队的比赛直播过程中，爱奇艺也出现了部分用户无法购买，购买后权益未实时到账等问题，随后爱奇艺先后两次发布致歉声明。
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