国泰航空称，机场登机柜位服务不受影响，目前所有航班均如常运作。 国泰就事件向客户致歉，称正与服务供应商紧急抢修，期望尽快恢复相关服务。公司建议乘客在航班出发前至少三小时抵达机场，以便有足够时间办理登机手续。 综合网媒“香港01”和《明报》报道，国泰航空称，由于系统技术问题，网站及手机应用程序的部分服务，以及自助办理登机手续设施星期四（1月23日）暂时无法使用。
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