Release Date: January 29, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you provide more details on the Fiserv partnership? Is it a referral relationship, and is there any revenue share involved? A: Yes, we are currently in a referral relationship with Fiserv, exchanging leads between our distribution arms. We plan to integrate our products, with RUN being embedded in Clover and vice versa. There is a revenue share component, making it a mutually beneficial partnership. We believe in partnerships and the ecosystem, and this could be the beginning of more such relationships.
Q: How is the Lyric platform performing, and is it contributing to growth? A: Lyric, our Next Gen HCM solution, is resonating well in the marketplace. It is contributing to our growth in new business bookings, although it will take time to scale and significantly impact financials. The platform is gaining traction with global enterprise clients, and we are excited about its market reception.
Q: Can you elaborate on the demand trends across different client segments, especially post-US election? A: Demand remains strong and broad-based across segments. In the downmarket, companies are still hiring and buying. The mid-market shows strength in HR outsourcing, and we have a strong mid-market story with Workforce Now. In the global and upmarket segments, we remain watchful but see no alarming trends. The new administration's impact on demand is still too early to call.
Q: What are the drivers behind the implied slower PEO revenue growth in the back half? A: The slower PEO revenue growth is due to the timing of state unemployment insurance revenue, which was pulled into Q2, and slower pays per control growth compared to Employer Services. We expect PEO pays per control growth to be slightly slower than ES for the full year.
Q: How is ADP leveraging AI and machine learning in its operations? A: We are focused on integrating generative AI into our products and service organization. This includes tools like call summarization and digital transformation in implementation, which improve service efficiency. In sales, AI helps with opportunity prioritization and pre-call planning, enhancing sales productivity. These initiatives are driving productivity and efficiency, with positive long-term impacts expected.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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