Release Date: February 11, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you update us on your cost transformation and efficiency program? What areas have been a focus, and what's been the response from the ownership community and internally? A: Anthony Capuano, President and CEO, mentioned that it's early to see the full impact, but there's energy across the enterprise about streamlined decision-making. The owner and franchisee community is enthusiastic about the empowerment in the continents, which should improve relationships.
Q: Could you expand on the higher investment spending buckets compared to previous expectations? When do you expect technology spending to level off or decline? A: Kathleen Oberg, CFO, explained that higher investment in owned leased properties, particularly in Barbados, is temporary. Post-2025, investment levels should normalize. Technology investments are higher than typical but expected to be reimbursed over time, with charges to owners reflecting repayment.
Q: What is your appetite for additional tuck-in acquisitions this year, or is it more about digesting previous acquisitions? A: Anthony Capuano stated that Marriott will consider tuck-in acquisitions if they identify a gap in their brand portfolio or geographic footprint. However, the majority of growth will be organic.
Q: Can you discuss the implementation and impact of your tech migration? How will it benefit your business going forward? A: Anthony Capuano highlighted that the tech transformation will roll out later this year, benefiting associates, guests, and owners. It will streamline training, enhance guest engagement, and improve revenue opportunities through a new reservations platform.
Q: How do you view the recovery of business transient travel, both in volume and revenue? A: Kathleen Oberg noted that business transient travel has recovered to 2019 levels, with small- and medium-sized businesses rebounding faster than large corporates. While some sectors like finance have fully recovered, large corporates are still behind 2019 levels.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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