Release Date: February 11, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Could we get some more color on the portfolio quality improvements that you're putting through in home? How should we expect to see this come through through lower loss ratios or better volatility on the portfolio? A: Jeremy Robson, CFO: The impact on the portfolio of that risk mix change is evident, and we expect reduced volatility. Lisa Harrison, CEO of Insurance Product & Portfolio, added that their pricing engine allows for more granular pricing and better claims management, which supports these improvements.
Q: Can you comment on the pricing that you're seeing across the commercial lines, and have you seen any opt-in competition there? A: Michael Miller, Chief Executive Commercial & Personal Injury Insurance: Input costs are reducing, so overall we don't need to put the same price through this year as in previous years. Competition is increasing, particularly from offshore, but it's more directed at the corporate sector.
Q: How should we think about inflation and pricing on a forward basis for the Australian consumer portfolios? A: Jeremy Robson, CFO: In home, fire claims are volatile, but we believe there's a trend due to lithium-ion batteries, and we've adjusted pricing accordingly. Lisa Harrison added that motor inflation is moderating, allowing them to remain competitive.
Q: Can you provide an update on the new operating platform rollout and its impact on operations? A: Lisa Harrison, CEO of Insurance Product & Portfolio: The first release in New Zealand is in the testing phase and expected to go live this half. Jimmy Higgins, CEO of Suncorp New Zealand, noted significant efficiency gains from the new platform.
Q: What is your approach to inorganic growth opportunities, particularly with automobile clubs coming up for auction in Australia? A: Jeremy Robson, CFO: We are open to considering inorganic growth opportunities if they make strategic sense, we have the capacity to execute, and the economics stack up.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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