Release Date: February 13, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you explain the issues with cloud retention rates and how you plan to address them? A: Amit Walia, CEO: We faced operational execution issues and organizational incentive challenges. For example, sponsor changes at customer organizations led to delays or partial renewals. We are addressing these by improving operational processes and aligning incentives across teams. Michael McLaughlin, CFO: We've incorporated these lower renewal rates into our 2025 guidance without assuming immediate improvements, though we are working to enhance them.
Q: How do you view the demand environment and competitive landscape? A: Amit Walia, CEO: Demand remains strong, with steady pipeline creation and new customer interest, especially in GenAI projects. We have not observed significant changes in competitive dynamics. Our focus is on operational improvements rather than organizational changes, as our team has a strong track record.
Q: Why are renewals challenging despite Informatica's critical role for customers? A: Amit Walia, CEO: The challenges are primarily internal execution issues rather than competitive pressures. Some renewals were partial rather than complete losses, and we are addressing these through better operational focus and coordination among teams.
Q: What is driving the lower uplift ratio for modernization deals, and is it expected to stabilize? A: Michael McLaughlin, CFO: The lower uplift ratio is due to a higher concentration of Power Center Cloud Edition deals and price discovery efforts. We expect the ratio to stabilize between 1.5 to 1.7 times, as we balance financial incentives with modernization pace.
Q: How does the accounting treatment of modernization deals affect ARR and future growth? A: Michael McLaughlin, CFO: Modernization deals result in lower near-term ARR due to accounting rules that offset new cloud ARR with credits for on-prem subscriptions. However, this creates potential for future ARR growth when these deals renew without the offset.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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