Salesforce CEO Marc Benioff on guidance miss: 'We'll have a great year'

Yahoo Finance
27 Feb

A little air has been let out of the balloon that had become Salesforce (CRM) shares. 

Salesforce stock fell 5% in after-hours trading on Wednesday after the company's 2025 earnings per share outlook came in below consensus. The stock had run up 16% in the six months prior to the earnings release on optimism around the financial impact of Salesforce's new Agentforce technology.

The stock's after-hours slide quickened a bit when executives told analysts on the earnings call that Agentforce would have a "modest" contribution to revenue in 2025. A more "meaningful" contribution is forecast for 2026. A stronger US dollar is expected to weigh on sales by $200 million this year.

Salesforce co-founder, chairman, and CEO Marc Benioff told me the company could deliver upside on its operating margin guidance for this year. He noted the guidance for Agentforce is prudent given the company's recurring revenue model and it being the product's early days.

"We'll have a great year," Benioff said.

Salesforce said it has closed 5,000 Agentforce deals since October, more than 3,000 of which are paid. Annual recurring revenue from data cloud and artificial intelligence more than doubled year over year.

"Not a huge surprise to see a ‘prudent’ guide [guidance] given the imminent CFO transition and between F/X, leap year, and professional services weakness — bears can take a victory lap on the first quarter revenue guide," Evercore ISI analyst Kirk Materne wrote in a client note. "But in general, we think the story remains more or less the same — namely that the key to 2025 for Salesforce is going to be showing accelerating growth over the year, increasing adoption of Agentforce and further upside to the operating margin guide." 

Salesforce CEO Marc Benioff speaks during Salesforce's Dreamforce on Sept. 17, 2024, in San Francisco, Calif. (Justin Sullivan/Getty Images)
Justin Sullivan via Getty Images

Earnings overview: Beats where it matters

  • Net sales: $10 billion (+8% year over year) vs. $10.04 billion estimate (guidance: $9.9 billion to $10.1 billion

  • Current remaining performance obligations: $30.2 billion (+9% year over year) vs. $30.12 billion estimate

  • Adjusted operating margin: 33% (vs. 31.2% a year ago) vs. 32.8% estimate

  • Diluted earnings per share: $2.78 (+21.4% year over year) vs. $2.61 estimate (guidance: $2.57 to $2.62)

What else caught our attention: Across-the-board guidance misses

  • Full-year sales guidance: $40.5 billion to $40.9 billion vs. $41.46 billion estimate 

  • Full-year operating margin guidance: 34%

  • Full-year EPS guidance: $11.09 to $11.17 vs. $11.20 estimate

AI and ech industry darlings sell-off, but...

Earnings from software vendors pivoting toward the AI era come at an interesting time.

On the one hand, the AI darlings inside the "Magnificent Seven" — Meta (META), Amazon (AMZN), Google (GOOG), Apple (AAPL), Nvidia (NVDA), Microsoft (MSFT), and Tesla (TSLA) — have seen a mixed bag of trading at best in 2025.

Only one of the large-cap tech components — Meta — has meaningfully outperformed the S&P 500 (^GSPC) this year. Even after the stock's 4% sell-off over the past five sessions, shares are still up 16% year to date.

AI darling Nvidia was down 6% year to date amid a sell-off going into earnings this evening. Tesla's slide this year has now touched 25%.

On the other hand, software earnings have panned out well, and the stocks have been rewarded. 

Snowflake (SNOW) shares popped 12% after the close today amid a better-than-expected outlook.

ZoomInfo (ZI) shares exploded more than 23% today following a better-than-expected quarter late Tuesday. Founder and CEO Henry Schuck told me on Yahoo Finance's Opening Bid podcast that he is a buyer of the stock. 

Workday's (WDAY) quarter and outlook came in better than expected on Tuesday night. The stock surged 6% in today's session.

StockStory aims to help individual investors beat the market.

Brian Sozzi is Yahoo Finance's Executive Editor. Follow Sozzi on X @BrianSozzi, Instagram, and LinkedIn. Tips on stories? Email brian.sozzi@yahoofinance.com.

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