Release Date: March 12, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Hi, this is Jessie Xu from Deutsche Bank. Can you provide insights on the macro environment and any changes in your operating environment year-to-date? Also, what is your outlook for 2025 in terms of order volume, revenue, or margins, and what will be the key growth drivers? A: Thank you, Jessie. This is Adam Xue. Recent government initiatives have bolstered consumer confidence, leading to increased on-demand delivery volumes. The rise of e-commerce formats like live streaming has further fueled market growth. For 2025, we plan to optimize operational processes using big data analytics and enhance service quality through DeepSeek integration. Our category-driven strategy will focus on addressing storage and transportation challenges, aiming to create a differentiated experience for users.
Q: Hello, I'm Susan Jiang from CICC. What is your outlook on industry demand for 2025, and how do you assess the competitive landscape? Additionally, what is your stance on providing social insurance for riders? A: Thank you, Susan. Demand growth remains strong, supported by policy signals and e-commerce penetration. The competitive landscape will remain intense, but leading companies focusing on quality and customer experience will maintain an advantage. Regarding social insurance, FlashEx is committed to safeguarding riders' rights and has established facilities to support their welfare. We are actively involved in initiatives to enhance rider safety and career development.
Q: Can you elaborate on how FlashEx plans to enhance operational efficiency and service quality in 2025? A: We will leverage big data analytics to optimize order matching and delivery routes, improving response times and operational performance. By integrating DeepSeek into our customer service system, we aim to enhance service quality and user engagement. Our focus will be on a category-driven strategy, addressing specific logistics challenges to provide a differentiated fulfillment experience.
Q: How does FlashEx plan to address the evolving needs of consumers and business clients in the on-demand delivery market? A: Consumers are increasingly emphasizing delivery timeliness and personalization. We will focus on providing high-quality, reliable services, especially for specialized sectors like florists and high-end restaurants. Our tailored solutions will include optimized packaging and specialized transportation to meet unique requirements, enhancing customer satisfaction and brand reputation.
Q: What role does digital transformation play in FlashEx's strategy, and how does it impact your competitive position? A: Digital transformation is crucial for improving efficiency and service quality. We have deployed the DeepSeek system and developed algorithms to enhance order matching precision. Our upgraded customer system infrastructure reduces response times and operational costs. These advancements strengthen our market position and long-term competitive edge.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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