【新版《消费品售后服务方法与要求》国家标准将于5月1日起实施】金十数据3月14日讯，市场监管总局（国家标准委）批准发布新版《消费品售后服务方法与要求》（GB/T18760—2025）国家标准，新标准将于2025年5月1日起实施。新标准聚焦新技术应用、服务质量提升，提出了及时响应、专业可靠、便捷可及、公开透明等4项售后服务总体原则，进一步强化了生产者、销售者、授权服务商等售后服务组织及其服务人员的要求。结合新形势，补充了配送、延保、回收等售后服务类型，以及基于网络化、数字化的售后服务方法，进一步强化了有关消费者数据隐私保护的要求等。
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