电商平台“仅退款”的乱象正在得到改善。 3月17日,阿里巴巴集团旗下平台1688表示,将全面取消“仅退款”。在处理商品品质问题的交易纠纷时,将根据账号诚信情况来判定,符合要求的将由平台出资补贴给买家,商家不用承担相关费用。在补贴完成后,商品也不用退回,其他的退款申请交由商家自主处理。 这意味着,商家对退款申请将拥有更多自主权,不再面临一刀切。此前,淘宝也官宣了新的开店规范,旨在遏制部分商家恶意...
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