华为高品质服务产业联盟的“星网模式”,持续强健“伙伴+华为”服务体系

ZOL中关村在线
02 Apr

智能客服估计是最早,被人工智能重构的应用场景。在此之前,拨打客户热线总有种被牵着鼻子走的感觉——语音让你干什么,你就要跟着干什么。但人工智能在此后重构了联络中心,客户也重新拿回了“话语权”——你让热线干什么,它就能干什么。联络中心的三十年    深圳星网信通科技股份有限公司(以下简称星网信通)成立于2005年。    那时的呼叫中心市场,正处于快速发展期。这个市场起步于上世纪90年代中期。1996...

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