近日，有消费者在小红书平台发帖称，其在科蒂公司运营的南京德基广场古驰美妆专柜所购买的口红为假货，且该专柜柜员使用小号对其进行辱骂污蔑。对此，4月14日，科蒂公司发布声明表示，公司对此事高度重视，第一时间启动内部调查并同时暂停了涉及此事的专柜柜员工作以配合调查，现公布调查结果如下：专柜所有货品均为正品，未发现违规销售行为；无证据表明柜员存在开设小号辱骂消费者的行为。
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