Release Date: April 22, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: There's been an uptick in M&A in the sector, particularly Rocket's acquisition of Mr. Cooper. Do you see this as a competitive threat, especially in the correspondent channel? A: David Spector, CEO: We respect both management teams involved in the transaction but believe our balanced business model offers stability that is hard to duplicate. We remain focused on organic growth and maintaining our position as the number one correspondent aggregator. Our cost structure and processing capabilities are unmatched, and we see significant opportunities in our broker direct channels and subservicing business.
Q: How do the changes in FHA loss mitigation programs impact your unit economics? A: David Spector, CEO: The new loss mitigation waterfall aligns with our expectations and is manageable. While there is a shift towards modifications over partial claims, we expect to offset any loss in mod income with EBO activity. Our expertise in default servicing and risk management positions us well to handle these changes.
Q: Can you discuss your outlook for cost efficiencies in servicing and origination, and the role of technology, including AI? A: David Spector, CEO: We are focused on driving down costs through AI and technology partnerships with companies like Google and Amazon. We've automated several processes, resulting in significant savings. For example, our Mac Chat system in servicing saves over 45,000 hours annually, translating to $2 million in savings.
Q: Have you seen a drop in volumes due to recent rate volatility? A: David Spector, CEO: While there has been some decline, it's not as significant as expected. In correspondent channels, there's a lag, so increased activity will reflect later. In consumer direct and broker direct channels, borrowers are refinancing when rates meet their goals, indicating a willingness to refinance again if rates drop further.
Q: Can you elaborate on your MSR hedging strategy and its effectiveness amid rate volatility? A: Daniel Perotti, CFO: Our hedge ratio varies with market conditions, targeting 80% to 90% currently. Increased volatility has raised hedge costs, but our team has minimized rate impacts. We aim to balance positive and negative impacts over time, depending on the yield curve and volatility.
Q: How do you view the potential for EBO income in a high-rate environment with changes in loss mitigation programs? A: David Spector, CEO: Even in a high-rate environment, there are opportunities for EBO volume through programs like 40-year mods. Rate declines typically accompany increased delinquencies, enhancing EBO opportunities. We expect to leverage our expertise to drive incremental EBO volume.
Q: How have margins trended in April amid rate volatility? A: Daniel Perotti, CFO: Margins have been slightly tighter than in the first quarter due to increased competition. In consumer direct, refinance locks have led to lower basis point margins but higher dollar per loan margins.
Q: What level of delinquencies would impact your mid- to high-teens ROE guidance? A: Daniel Perotti, CFO: Delinquencies would need to rise significantly beyond recent ranges to impact ROE guidance. Typically, rate declines accompany increased delinquencies, offsetting potential cost increases with additional production and EBO income.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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