4月22日午间,有多名网友反映京东外卖订单异常,商家长时间未接单。对此,京东客服表示,已在加急处理中,目前外卖已经陆续恢复中,如订单最终超时20分钟,订单完成后系统会审计后通过售后服务单进行处理免单,具体原因目前相关部门正在有效排查。
4月22日午间,有多名网友反映京东外卖订单异常,商家长时间未接单。对此,京东客服表示,已在加急处理中,目前外卖已经陆续恢复中,如订单最终超时20分钟,订单完成后系统会审计后通过售后服务单进行处理免单,具体原因目前相关部门正在有效排查。
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