Shares of MakeMyTrip (NASDAQ: MMYT), India's leading online travel company, surged by 5.11% on October 24, 2024, as the company reported impressive second-quarter results and showcased its successful integration of AI solutions.
MakeMyTrip's Q2 2025 earnings highlights included a 24.3% year-on-year growth in gross booking value to $2.3 billion, driven by robust performance in international air ticketing, international hotels outbound, and bus ticketing segments. The company's revenue grew by 26.5% year-on-year, while adjusted operating profit increased by 32.9% to $37.5 million.
One of the key factors contributing to MakeMyTrip's strong performance was its successful implementation of AI-driven solutions, such as the GenAI chatbot Myra. This integration has resulted in a 45% decrease in customer service agent involvement, leading to significant operational efficiency improvements and cost savings.
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