Five9 (FIVN 12.99%), a cloud contact center software provider, released its third-quarter 2024 earnings on November 7. The company reported strong financial results, highlighted by revenue of $264 million, exceeding management's guidance of $254.5 to $255.5 million and marking a 15% increase from last year. Non-GAAP net income reached $50.5 million or $0.67 per share, outpacing the expected $0.57 to $0.59 per share. Five9 showed improved margins and cash flow, with operating cash flow at $41 million. Overall, the quarter demonstrated the company's successful strategy in leveraging its cloud and AI capabilities.
| Metric | Actual Q3 2024 | Management's Guidance | Q3 2023 | YoY Change |
|---|---|---|---|---|
| Revenue | $264 million | $254.5 - $255.5 million | $230.1 million | 15% |
| Non-GAAP Net Income per Share | $0.67 | $0.57 - $0.59 | $0.52 | 29% |
| Operating Cash Flow | $41 million | N/A | $37 million | 11% |
| Adjusted EBITDA | $52.4 million | N/A | $41.3 million | 27% |
Source: Expectations based on management's guidance, as provided in 2024-08-08 earnings report.
Five9 is a prominent provider in the cloud-based contact center industry. It facilitates customer interactions while offering businesses flexibility and operational efficiency. Five9 focuses on transitioning customers from on-premise systems to its efficient cloud platform, harnessing AI integration as a key differentiator. A significant shareholder in this sector, it aims to capture expanded market opportunities through AI enhancements and strategic partnerships.
Five9 prioritizes customer satisfaction, leveraging its recurring revenue model to ensure financial stability. With a growing list of over 3,000 customers, its strategy involves continuous improvement in its AI-powered platform and fostering partnerships with major software players like Salesforce, Oracle, and Microsoft. This approach not only enhances its product capability but also broadens Five9's market reach.
In the third quarter, Five9 posted $264 million in revenue—surpassing its prior predictions and growing 15% from the previous year’s $230.1 million. Non-GAAP net income rose to $50.5 million or $0.67 per share, again exceeding the earlier guidance. The company's focus on operational efficiency also led to a noticeable EBITDA margin improvement to 19.8%.
Financial management saw enhancements too, with operating cash flow reaching a record $41 million. Five9 is strategically investing in AI, reflected in its ongoing technology enhancements such as AI Agent Assist, which saw significant year-over-year growth. These integrations are pivotal in offering personalized customer experiences, a critical growth factor as outlined by CEO Mike Burkland.
The quarter also highlighted strong subscription revenue acceleration, with a 20% increase that emphasizes customer retention force. Five9 continues to gain from its SaaS model within an expanding cloud contact center sector. However, the company recognizes the challenges posed by economic headwinds.
Addressing GAAP results in the quarter, the company effectively reduced its net loss to $4.5 million from last year's $20.4 million loss.
Five9 issued revised guidance for the full-year 2024, now anticipating revenue between $1.030 to $1.031 billion, up from the previous range of $1.013 to $1.017 billion. Management remains optimistic about capitalizing on AI developments and sustaining its subscription growth trajectory.
As for the fourth quarter, management forecasts revenue in the range of $267 to $268 million. .
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