Rogers Communications Says Churn Rate Improving -- Market Talk

Dow Jones

01-30

0839 ET - Rogers Communications CEO says that churn improvement is a focus in 2025. On an earnings call, Tony Staffieri says that customer service and quality of service have been front of mind for the Canadian telecom, especially in a period of intense competition in the sector. Churn in mobile users, which measures customers leaving the service, improved to 1.53% from 1.67% a year earlier. The executive says that it has emphasized customer service as an "important add-strategy" and expects to continue to improve this in 2025. (adriano.marchese@wsj.com)

(END) Dow Jones Newswires

January 30, 2025 08:39 ET (13:39 GMT)

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(adriano.marchese@wsj.com) \n</p>\n<p>\n  (END) Dow Jones Newswires\n</p>\n<p>\n  January 30, 2025 08:39 ET (13:39 GMT)\n</p>\n<p>\n  Copyright (c) 2025 Dow Jones &amp; Company, Inc.\n</p>\n</font>\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":null,"symbol_name":null,"start_time":0,"source_url":"https://dowjonesnews.com/newdjn/logon.aspx?AL=N","article_id":"2507253206","we_media_id":"106","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2507253206","pubTimestamp":1738244340,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Dow Jones","introduction":"Dow Jones publishes the world’s most trusted business news and financial information in a variety of media.","home_visible":0,"id":"106","head_image":"https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99"},"summary":"0839 ET - Rogers Communications CEO says that churn improvement is a focus in 2025. 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Churn in mobile users, which measures customers leaving the service, improved to 1.53% from 1.67% a year earlier. The executive says that it has emphasized customer service as an \"important add-strategy\" and expects to continue to improve this in 2025. (adriano.marchese@wsj.com) \n\n\n  (END) Dow Jones Newswires\n\n\n  January 30, 2025 08:39 ET (13:39 GMT)\n\n\n  Copyright (c) 2025 Dow Jones & Company, Inc.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"dataReport","news_rank":0,"symbols":[],"gpt_button":1,"code":"91000000","status":"200"}}}