Rogers Communications Says Churn Rate Improving -- Market Talk

Dow Jones

2025/01/30

0839 ET - Rogers Communications CEO says that churn improvement is a focus in 2025. On an earnings call, Tony Staffieri says that customer service and quality of service have been front of mind for the Canadian telecom, especially in a period of intense competition in the sector. Churn in mobile users, which measures customers leaving the service, improved to 1.53% from 1.67% a year earlier. The executive says that it has emphasized customer service as an "important add-strategy" and expects to continue to improve this in 2025. (adriano.marchese@wsj.com)

(END) Dow Jones Newswires

January 30, 2025 08:39 ET (13:39 GMT)

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