• Revenue: $10 billion for Q4, up 8% year over year; $37.9 billion for the full fiscal year, up 9% year over year.
• Operating Cash Flow: $13.1 billion for the full year, up 28% year over year.
• Non-GAAP Operating Margin: 33% for the full year, up 250 basis points year over year.
• GAAP Operating Margin: 19% for the full year, up 460 basis points year over year.
• Remaining Performance Obligation (RPO): $63.4 billion, up 11% year over year.
• Data Cloud and AI ARR: $900 million, growing 120% year over year.
• Agentforce Customers: Over 3,000 paying customers within 90 days of launch.
• Subscription and Support Revenue Growth: 9% year over year in constant currency for fiscal year '26.
• Non-GAAP EPS Guidance for FY26: $11.09 to $11.17.
• Free Cash Flow: $12.4 billion for the full year, up 31% year over year.
• Q1 Revenue Guidance: $9.71 billion to $9.76 billion, up 6% to 7% year over year.

• Warning! GuruFocus has detected 3 Warning Sign with CRM.

Release Date: February 26, 2025

For the complete transcript of the earnings call, please refer to the full earnings call transcript.

Positive Points

• Salesforce Inc (NYSE:CRM) reported its best quarter ever, with strong performance across key metrics such as revenue, margin, EPS, and cash flow.
• The company achieved a milestone of over $60 billion in Remaining Performance Obligation (RPO) and recorded the highest cash flow in its history.
• Salesforce Inc (NYSE:CRM) introduced two major products, Data Cloud and Agentforce, which have become multibillion-dollar product lines, with Data Cloud and AI Annual Recurring Revenue (ARR) growing 120% year over year.
• The company closed its fiscal year with $10 billion in revenue for the first time, marking an 8% year-over-year increase.
• Salesforce Inc (NYSE:CRM) continues to see strong growth in its Data Cloud, which surpassed 50 trillion records, doubling year over year, and is a critical component of its AI and Agentforce offerings.

Negative Points

• Salesforce Inc (NYSE:CRM) faces foreign exchange headwinds, which have impacted its revenue growth, with a $300 million FX headwind affecting its CRPO growth.
• The company's professional services business is expected to be a headwind to growth in fiscal year '26 as it leans more on its partner ecosystem.
• There is a modest contribution expected from Agentforce to revenue in fiscal year '26, with more meaningful contributions anticipated in fiscal year '27.
• Salesforce Inc (NYSE:CRM) is experiencing slower growth in its exploration base and weakness in marketing and commerce, which could impact overall growth.
• The company is undergoing a management transition, with the departure of key executives Brian Millham and Amy Weaver, which may pose challenges in maintaining continuity and strategic direction.

Q & A Highlights

Q: Can you provide insights into the pricing model for Agentforce and its impact on contract sizes? A: Marc Benioff, CEO, explained that Salesforce's pricing model is evolving from a per-user basis to include consumption elements, particularly for products like Data Cloud and Agentforce. This shift is expected to expand contract sizes, as seen in a recent $20 million deal with a telecommunications company, where $7 million was attributed to Agentforce. Brian Millham, COO, added that the ROI from digital labor is driving significant customer engagement and that future pricing models may include Universal Credits for flexibility.

Q: Is Agentforce creating a halo effect on other Salesforce products? A: Brian Millham, COO, confirmed that Agentforce is enhancing the performance of Salesforce's core technologies. For example, Lennar is using Agentforce to handle leads after hours, which integrates into their Salesforce automation system, thereby improving the effectiveness of their core applications.

Q: How is Salesforce managing the transition of leadership roles, particularly with the combination of COO and CFO roles? A: Marc Benioff, CEO, expressed excitement about Robin Washington joining as the new Chief Operating and Financial Officer (COFO). He highlighted the strategic advantage of combining these roles to leverage operational and financial synergies. Robin Washington shared her enthusiasm for joining the team and contributing to Salesforce's growth and productivity.

Q: What is Salesforce's role in the context of federal government operations and potential efficiency improvements? A: Marc Benioff, CEO, emphasized Salesforce's commitment to supporting the U.S. government, highlighting existing relationships with various agencies, including the use of Slack by the Department of Justice. He expressed a desire to help the government achieve efficiency and success, particularly through digital labor solutions like Agentforce.

Q: How does Salesforce view the potential of digital labor to augment or replace human labor? A: Marc Benioff, CEO, discussed the potential for digital labor to significantly enhance productivity without increasing human labor. He noted that Salesforce itself is experiencing efficiency gains, such as a 30% productivity increase in engineering, and anticipates that digital labor will be a catalyst for global economic growth.

For the complete transcript of the earnings call, please refer to the full earnings call transcript.