Release Date: March 12, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you help us reconcile the 2 to 4% procedural revenue growth guidance? What portion of that revenue growth is expected to come from new practitioners versus the current base? A: Robert Peterson, CFO: The 2 to 4% guide on procedure revenue growth is driven by new customers, which are crucial in an annuity-driven business. Growth in new customers is material, and while we grew new customers well in the first three quarters of the year, the focus shifted to the CDSS launch. It will take a couple of quarters to refocus on driving new customer growth.
Q: Can you provide more color on the three areas of focus mentioned, particularly regarding the new software implementation and its impact on procedural business growth? A: Bret Christensen, CEO: The focus is on servicing top-tier accounts, ensuring the new CDSS is fully operational, and driving new clinic starts to fill the top of the funnel. The CDSS launch was disruptive, but we are now refocusing on new starts and improving commercial execution to drive growth.
Q: Are patients being lost to GLP-1 offerings, and how do you view the compounded GLP-1 space? A: Bret Christensen, CEO: GLP-1s are part of our offering to remain competitive and meet clinician demand, but they are not core to our business. Our focus remains on hormone optimization and wellness. Marc Beer, Executive Chairman, added that there is no evidence of GLP-1s affecting patient interest in hormone optimization.
Q: Regarding new practitioner additions, were you unable to onboard new practitioners due to the CDSS focus, or was it a matter of not signing up as many new practitioners? A: Marc Beer, Executive Chairman: While new clinics and practitioners were added, the field's focus was on minimizing the CDSS launch's impact on existing accounts, which slowed the flow of new practitioners. The focus is now shifting back to new practitioner growth.
Q: Can you discuss the benefits of the broader product offering with BioTRX and the potential for acquisitions to expand the platform? A: Bret Christensen, CEO: BioTRX offers a comprehensive platform that includes testosterone pellets, nutraceuticals, and more. The focus is on the entire Biote offering rather than individual products, and there is potential to add more products to the platform in the future.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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